Customers of these systems who have a problem should first call the emergency numbers listed on their billing statements. If the problem is not addressed promptly or if it is a recurring problem that does not appear to be adequately addressed, you should contact this Office.
The Office of Utility Regulation consists of a five-member volunteer board. The Citrus County Water and Wastewater Authority (the "Authority") is empowered to take final action in almost all areas of regulation of these utilities. In addition, there is staff to manage the daily interface with both customers and utilities as well as undertaking such actions as rate investigations, compliance with legal filing requirements, and resolutions of conflicts.
The primary objective of the Office of Utility Regulation is assuring that customers are provided safe, reliable, and quality service from these utilities. Assuring that the utilities are allowed the opportunity to earn an adequate rate of return on their prudent investments. Assuring a long-term environmentally secure future by complying with the plans and rules of such agencies as the Southwest Florida Water Management District and the State Department of Environmental Protection
Citrus County Utility Regulation
3600 W. Sovereign Path
Lecanto, Fl. 34461
Monday - Friday | 8:00 a.m. - 5:00 p.m.